Refund Policy

Effective date: August 16, 2026

Simplumedar accepts eligible returns for any reason within 30 days after carrier-confirmed delivery and supports exchanges. Contact customer service before mailing merchandise so we can provide instructions and the required label.

Eligibility and condition

Return the product and included components in substantially the condition received, subject to reasonable handling needed to evaluate it. Package the item securely and follow the authorization instructions. No restocking fee is charged on an eligible return.

Free prepaid return label

The merchant pays eligible return shipping, including for change of mind, and provides a free prepaid return label. The same merchant-paid label applies when merchandise arrives damaged, defective, incorrect, or missing an item or component.

Exchanges

Tell support that an exchange is preferred. We will check availability when the request is processed. If a direct exchange is unavailable, we may refund the original item to the original payment method and invite a replacement order.

Inspection and refund timing

After we receive and inspect the return, an approved refund is issued to the original payment method. Once issued, the bank or card network typically needs 5–10 business days to post the credit.

Cancellations

Ask to cancel before the order ships. We will cancel when fulfillment has not made shipment irreversible. After shipment, cancellation is unavailable and the return process applies following delivery.

Ordinary-return exceptions

Customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for ordinary change-of-mind returns. These restrictions never reduce remedies for goods that are damaged, defective, incorrect, or missing parts.

Merchant and policy contact

Simplumedar is responsible for this page.
Email: Support@Simplumedar.shop
Telephone: 9316361966
Physical address: 300 Woodland Way, Greenville, SC 29607, United States