FAQ

Updated: August 16, 2026

These answers summarize ordering and customer care at Simplumedar.

How do I know my order was received?

A confirmation is sent to the email entered at checkout. Check spam or junk folders, then contact us with the order details if it is missing.

Which cards and currency are supported?

Checkout is in USD and accepts eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards.

How long does processing take?

Processing takes 1–2 business days. Orders after 5:00 PM Pacific Time (PT), on weekends, or on holidays begin processing on the next business day.

How long does delivery take?

Carrier transit normally takes 4–6 business days after dispatch. It follows and does not include the separate 1–2-business-day processing period.

What does shipping cost?

Standard shipping is free on every United States order with no minimum purchase. The store does not ship outside the United States.

Will tracking be provided?

Yes. A carrier tracking number is sent after shipment, although the first scan may take a short time to appear.

Can I cancel?

Contact support before shipment and we will attempt cancellation. After shipment, the return process applies once the parcel is delivered.

Can I return an item?

Eligible products may be returned for any reason within 30 days after delivery. The merchant provides a free prepaid label and charges no restocking fee.

Are exchanges available?

Yes. Contact support within the 30-day window. Exchange completion depends on stock, and support will explain the available resolution.

Who pays return shipping?

The merchant pays for eligible change-of-mind returns and for damaged, defective, incorrect, or incomplete orders by issuing a free prepaid label.

When is a refund received?

After receipt and inspection, an approved refund goes to the original payment method. Posting typically requires 5–10 business days after issuance.

Are any ordinary returns excluded?

Customized goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded from routine change-of-mind returns, without reducing remedies for damage, defects, wrong items, or missing parts.

How are taxes handled?

Taxes are collected when applicable law requires them; the store does not promise tax-free checkout in every location.

How can I contact the store?

Email Support@Simplumedar.shop or call 9316361966 Monday to Friday, 9:00 AM–5:00 PM Pacific Time (PT). Written correspondence may be sent to 300 Woodland Way, Greenville, SC 29607, United States.

Merchant and policy contact

Simplumedar is responsible for this page.
Email: Support@Simplumedar.shop
Telephone: 9316361966
Physical address: 300 Woodland Way, Greenville, SC 29607, United States